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Porter partners with Incognia to curb delivery partner account misuse, ETCISO
Porter, India’ss leading goods transport agency, has partnered with Incognia, the pioneer in next-generation identity solutions, to combat multi-account order abuse and strengthen fairness, transparency, and sustainability within its driver- partner. Since the partnership began, Incognia has helped Porter achieve a reduction in fraudulent overlapping orders, enabling the company to take decisive action against abusive behavior and safeguard the trust of both customers and genuine driver-partners.
Multi-accounting occurs when driver-partners clone the app on a single device to run multiple accounts simultaneously — logging in to two or more accounts at once and accepting parallel orders from the same phone. On Porter’s app, this type of fraud had several business impacts. Abusive partners were systematically capturing a disproportionate share of available orders, locking out other drivers from earning opportunities they were entitled to. Honest driver-partners were being unfairly sidelined, eroding morale and undermining Porter’s mission to empower its partners with fair earning opportunities. Additionally, overlapping orders led to fulfillment inefficiencies such as delayed pickups, longer customer wait times, and unnecessary vehicle trips, contributing to excess fuel consumption and higher carbon emissions, counter to Porter’s sustainability commitments.
Since deploying Incognia’s technology, Porter has significantly reduced multi-account-driven order duplication, eliminating thousands of wasteful parallel trips per day. With an estimated ~4,200 fewer fraudulent overlapping orders daily, this translates to a meaningful reduction in unnecessary vehicle activity.
“Building a secure and transparent digital goods transport service is essential to supporting both our driver-partners and customers,” said Arghya Sarkar, Head of Data at Porter. “Through our partnership with Incognia, we are able to deploy advanced device intelligence to strengthen trust and safety across the ecosystem, improving customer experience, supporting fair participation, ensuring reliable earning opportunities for driver-partners, and reinforcing Porter as a trusted and dependable service.”
André Ferraz, CEO and Founder of Incognia, added, “India’s logistics ecosystem is one of the most dynamic in the world. With Porter, we’e proud to demonstrate how accurate device identity can drive measurable impact — protecting genuine drivers, enhancing customer experiences, and supporting a cleaner, more sustainable future for goods movement.”
By eliminating multi-account abuse at the device level, Porter will ensure that customers experience fewer delays and more reliable fulfillments, while legitimate driver-partners benefit from equitable access to orders and improved earning opportunities. Crucially, the solution corrects abusive behavior without penalizing partners, keeping support, login, and earnings flows fully intact.
This collaboration marks an important milestone in India’s ongoing effort to modernize its logistics infrastructure with cutting-edge technology that benefits businesses, people and the planet alike.
